Scheduling & Cancellation Policy

We kindly require at least 24 hours' notice for cancellations or schedule changes.

• Cancellations made less than 24 hours before your appointment will incur a $100 cancellation fee.
• Same-day cancellations or inability to access the home may be charged up to 50% of the scheduled service fee.

For recurring clients, skipped visits may result in price adjustments due to additional buildup. We value your time and ask the same consideration for ours.

Arrival Windows

To allow flexibility for traffic and prior appointments, we schedule services within arrival windows rather than exact times.

We appreciate your flexibility, as arrival times may vary slightly due to route scheduling.

Payment Policy

Payment is due on the day of service.

• We accept major debit and credit cards.
• Cards on file are securely charged after service completion.

If the condition of the home differs significantly from what was described at booking, we will communicate any necessary adjustments before proceeding.

24-Hour Satisfaction Guarantee

Your satisfaction matters to us. If an area was missed during your cleaning, please notify us within 24 hours of service completion. We will gladly return to address the concern at no additional charge.

We do not offer refunds or credits in place of a re-clean.

Breakage & Damage Policy

While uncommon, accidents can occur.

• Any damage must be reported within 48 hours.
• Items must be retained for inspection if applicable.
• We may choose to repair or replace items determined to have been damaged due to negligence.

We are not responsible for:

• Pre-existing damage
• Unstable, improperly installed, or delicate items
• Older or brittle blinds
• Items not disclosed as fragile

We recommend safely storing valuables and delicate décor prior to service.

Scope of Service

These services may be added individually or included in a Deep Cleaning package.

Access to Property

Clients are responsible for providing safe and timely access to the home at the scheduled time. If we are unable to enter the property, a lock-out fee may apply.

Pet Policy

We love pets and want everyone to remain safe.

• Please secure pets during cleaning.
• Inform us in advance of any pets in the home.
• If a pet poses a safety concern, we may need to pause or reschedule service.

Supplies & Equipment

We provide all professional-grade cleaning products and equipment. If you prefer we use your supplies, we are not responsible for any damage caused by or to client-provided materials.

Recurring Service Adjustments

If recurring service is paused for more than 6 weeks, a Deep Cleaning may be required before resuming maintenance service. Skipped cleanings may result in pricing adjustments due to additional buildup.

Communication

For proper documentation and quality assurance, all scheduling changes or service concerns must be communicated through the office.

Non-Solicitation Policy

Our team members are valued professionals. Clients may not solicit or hire our staff for private services outside of The Mighty Maids.

Pricing Adjustments

The Mighty Maids reserves the right to adjust pricing when necessary due to:

• Significant home condition differences
• Increased labor or supply costs
• Extended time required beyond the agreed scope

Clients will always be notified prior to adjustments.